Assess
We inventory what is running, what it costs and where it is exposed. You keep the report.
Services
Managed IT support
Day to day IT handled under a monthly agreement, so problems get resolved instead of queued.
What this covers
Devices enrolled, patched and monitored. Tickets go to engineers who already have your documentation open. The monthly figure does not move when a month is busy.
- Help desk by phone, email and portal during business hours
- Endpoint enrolment, patching and monitoring for Windows and macOS
- User onboarding and offboarding with a documented checklist
- Asset and licence register kept current
- Quarterly review of open risk and upcoming renewals
What you end up with
- Staff stop losing hours to problems nobody owns
- Leavers lose access the same day, not eventually
- Renewals and licence counts stop drifting
Process
How the work runs
Plan and quote
Findings become a ranked plan with a price against each item. You approve before anything changes.
Deliver and maintain
Work runs in named windows with a rollback, documented as it goes.
Questions
Common questions
If yours is not here, ask it on a discovery call. There is no charge for the conversation.
Do you replace an internal IT person?
More often we work alongside one. A common split is that the internal person owns the applications and the floor, and we own infrastructure, security and escalation.
What are the response commitments?
Response targets are written into the agreement and vary by severity and by the plan you choose. They are stated in the quote before you sign, not left to interpretation afterwards.